Sentiment analysis in social media and its application: Systematic literature review

 

Abstract

This paper is a report of a review on sentiment analysis in social media that explored the methods, social media platform used and its application. 

Social media contain a large amount of raw data that has been uploaded by users in the form of text, videos, photos and audio. 

The data can be converted into valuable information by using sentiment analysis. 

A systematic review of studies published between 2014 to 2019 was undertaken using the following trusted and credible database including ACM, Emerald Insight, IEEE Xplore, Science Direct and Scopus. 

After the initial and in-depth screening of paper, 24 out of 77 articles have been chosen from the review process. 

The articles have been reviewed based on the aim of the study. 

The result shows most of the articles applied opinion-lexicon method to analyses text sentiment in social media, extracted data on microblogging site mainly Twitter and sentiment analysis application can be seen in world events, healthcare, politics and business.

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https://www.sciencedirect.com/science/article/pii/S187705091931885X

Systematic literature review on context-based sentiment analysis in social multimedia

 

Abstract

The opinion seeking behavior of people for good decision making has greatly enhanced the importance of social media as a platform for exchange of information. 

This trend has led to a sudden spurt of information overflow on the Web. 

The huge volume of such information has to be technically processed for segregating the relevant knowledge. Sentiment analysis is the popular method extensively used for this purpose. 

It is defined as the computational study of mining the opinions from the available content about the entity of interest. 

Existing Sentiment analysis techniques quite efficiently capture opinions from text written in syntactically correct and explicit language. 

However, while dealing with the informal data, limitation has been observed in performance of sentiment analysis techniques. 

With a view to deal with the imperfect and indirect language used by the netizens, it has become necessary to work on improvement in the existing sentiment analysis techniques. 

In this regard, the conventional sentiment analysis techniques have shown some improvement on applying the appropriate context information. 

However, still there is ample scope for further research to find the relevant “context” and applying it to a given scenario. 

This systematic literature review paper intends to explore and analyze the existing work on the context-based sentiment analysis and to report gaps and future directions in the said research area.

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https://link.springer.com/article/10.1007%2Fs11042-019-7346-5

Systematic literature review of sentiment analysis on Twitter using soft computing techniques

 

ABSTRACT

Sentiment detection and classification is the latest fad for social analytics on Web. 

With the array of practical applications in healthcare, finance, media, consumer markets, and government, distilling the voice of public to gain insight to target information and reviews is non-trivial. 

With a marked increase in the size, subjectivity, and diversity of social web-data, the vagueness, uncertainty and imprecision within the information has increased manifold. 

Soft computing techniques have been used to handle this fuzziness in practical applications. 

This work is a study to understand the feasibility, scope and relevance of this alliance of using Soft computing techniques for sentiment analysis on Twitter. 

We present a systematic literature review to collate, explore, understand and analyze the efforts and trends in a well-structured manner to identify research gaps defining the future prospects of this coupling. 

The contribution of this paper is significant because firstly the primary focus is to study and evaluate the use of soft computing techniques for sentiment analysis on Twitter and secondly as compared to the previous reviews we adopt a systematic approach to identify, gather empirical evidence, interpret results, critically analyze, and integrate the findings of all relevant high-quality studies to address specific research questions pertaining to the defined research domain.

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https://onlinelibrary.wiley.com/doi/abs/10.1002/cpe.5107

Sentiment analysis for Malay language: Systematic literature review

Abstract

Recent research and developments in Sentiment Analysis (SA) have simplified sentiment detection and classification from textual content. 

The related domains for these studies are diverse and comprise fields such as tourism, costumer review, finance, software engineering, speech conversation, social media content, news and so on. 

SA research and developments field have been done on various languages such as Chinese and English language. 

However, SA research on other languages such as Malay language is still scarce. 

Thus, there is a need for constructing SA research specifically for Malay language. 

To understand trends and to support practitioners and researchers with comprehension information with regard to SA for Malay language, this study exhibit to review published articles on SA for Malay language. 

From five online databases including ACM, Emerald insight, IEEE Xplore, Science Direct, and Scopus, 2433 scientific articles were obtained. 

Moreover, through the PRISMA (Preferred Reporting Items for Systematic Reviews and Meta-Analyses) Statement, 10 articles have been chosen for the review process. 

Those articles have been reviewed depend on a few categories consisting of the aim of the study, SA classification techniques, as well as the domain and source of content. 

As a result, the conducted systematic literature review shed some light about the starting point to research in term of SA for Malay language.

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https://ieeexplore.ieee.org/abstract/document/8567139

A journey of Indian languages over sentiment analysis: a systematic review

 

.

Abstract

In recent years, due to the availability of voluminous data on web for Indian languages, it has become an important task to analyze this data to retrieve useful information. 

Because of the growth of Indian language content, it is beneficial to utilize this explosion of data for the purpose of sentiment analysis. 

This research depicts a systematic review in the field of sentiment analysis in general and Indian languages specifically. 

The current status of Indian languages in sentiment analysis is classified according to the Indian language families. 

The periodical evolution of Indian languages in the field of sentiment analysis, sources of selected publications on the basis of their relevance are also described. 

Further, taxonomy of Indian languages in sentiment analysis based on techniques, domains, sentiment levels and classes has been presented. 

This research work will assist researchers in finding the available resources such as annotated datasets, pre-processing linguistic and lexical resources in Indian languages for sentiment analysis and will also support in selecting the most suitable sentiment analysis technique in a specific domain along with relevant future research directions. 

In case of resource-poor Indian languages with morphological variations, one encounters problems of performing sentiment analysis due to unavailability of annotated resources, linguistic and lexical tools. 

Therefore, to provide efficient performance using existing sentiment analysis techniques, the aforementioned issues should be addressed effectively.

.

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https://doi.org/10.1007/s10462-018-9670-y

An Inheritance-Based Lexical Approach to Sentiment Analysis [Problem Statement]

 

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1.4 Challenges

Sentiment analysis is a popular research area, and there have been over 7000 research projects and articles written on the topic. Nevertheless, there are still many major challenges, some of which have been identified at previous years’ Sentiment Analysis Symposium, an annual conference that addresses the business value of sentiment, opinion, emotion and intent, including:

1. There is a lack of suitable modelling of compositional sentiment, which means that the overall sentence sentiment of the sentiment bearing word, the sentiment shifters and the sentence structure need to be calculated more accurately at the sentence level.

2. Sentiment lexicons are one of the important features used in sentiment analysis. Creating a sentiment lexicon is another challenging task. Building a lexicon with semantic intensity scores is extremely beneficial. However, having such scores annotated by human annotators is not feasible as it is difficult to maintain consistency across different annotators. Various lexicon sources are publicly available for sentiment analysis. However, which sources give the most reliable semantic scores has not yet been established.

3. In the same document, a product may be referred to by many names. This is one of the main issues of automatic name entity resolution, and has not yet been solved effectively. The handling of anaphora resolution in an accurate way is another major issue in text mining. It is an important, challenging issue in sentiment analysis too.

4. It is essential to identify the text relevant to each entity, when there are several entities discussed in a document. The current accuracy of the identification of relevant text does not give satisfying results.

5. Another big challenge in sentiment analysis system is handling noisy text (text with spelling/grammatical mistakes, missing/problematic punctuation, slang, etc.).

6. Handling sarcasm and irony is another challenge in sentiment analysis. Some reviews tend to show their dissatisfaction towards a product/service in a sarcastic way using positive language. Identifying sarcasm has not yet been properly integrated within sentiment analysis systems, although some previous researchers (e.g. (Riloff et al., 2013)) have worked on recognition of sarcasm in the field.

7. A new approach is needed to handle factual statements. Many statements about factual entities carry sentiment. But only subjective statements are considered in most of the current sentiment analysis methods, and researchers fail to consider such factual (objective) statements.

8. Some authors like to use ambiguous comments in their posts. Ambiguous words and statement may be humorous but can lead to vagueness and confusion. Expressing the meaning of such statements without context is difficult.

9. In some cases, applications translate foreign customers’ reviews into English. Many translation programs have difficulty correctly interpreting sentiments in language, as Western and Asian or African sentiments differ from each other significantly

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Sentiment analysis in education domain: A systematic literature review

 

Abstract

E-learning is the delivery of education through digital or electronic methods allowing students to acquire new knowledge and develop new skills. 

E-learning allows students to expand their knowledge whenever and wherever. 

Several authors consider sentiment analysis as an alternative to improve the learning process in an e-learning environment since it allows analyzing the opinions of the students in order to better understand their opinion and take more effective, better-targeted actions. 

In this sense, this work presents a systematic literature review about sentiment analysis in education domain. 

This review aims to detect the approaches and digital educational resources used in sentiment analysis as well as to identify what are the main benefits of using sentiment analysis on education domain. 

The results show that Naïve Bayes is the most used technique for sentiment analysis and that forums of MOOCs and social networks are the most used digital education resources to collect data needed to perform the sentiment analysis process. 

Finally, some of the main benefits of using sentiment analysis in education domain are the improvement of the teaching-learning process and students’ performance, as well as the reduction in course abandonment.

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